We speak to customers every day, most of who are looking at stairlifts for the first time in their lives. We've collected some of our most common questions to help you learn more faster.
If you've still got something you want to know, give us a call on 0800 612 7665.
Do I need a straight or curved stairlift? +
Straight Stairlifts - These will only go in a straight line and do not change angle or direction in any way.
Curved Stairlifts - These will go around corners, can change direction left or right and can wrap around banisters at the top or bottom of your stairs.
We would always recommend a survey by one of our Engineers as there are often different solutions which maybe be suitable for you or the user - This can be done virtually if its not possible to visit you for any reason.
How much do stairlifts cost? +
Stairlift prices can vary a lot, generally it depends if you need a straight or curved lift for your stairs, but also door ways at the top or bottom can determine what type of lift is required. This is why we offer FREE no obligation surveys and don't worry, Our Engineers can normally offer several different solutions to be able to recommend the best option for your situation.
How much space does a stairlift take? +
Usually, straight stairlifts require a 28" wide staircase, while curved stairlifts need around 30" (depending on the shape of your stairs). A M Stairlifts almost provides straight and curved stairlifts for any staircase! Better to call us on 0800 612 7665 or make an arragement for a FREE SURVEY with no obligation!
Are reconditioned stairlifts in good condition? +
All A M Stairlifts reconditioned stairlifts are fully refurbished to the same exacting standards as new lifts and come with the same 1-year full parts and labour warranty.
How is a stairlift operated? +
A stair lift is powered by two batteries: When you use the stair lift to move up or down it is the batteries that operates the unit - not your home's electricity! When your stair lift is installed, it stays plugged into a standard wall outlet (shown below) so that the two batteries can recharge as-needed.
How long do you take to send out a stairlift surveyor? +
A M Stairlifts can often offer a same day survey visit. Our surveyors are all qualified engineers not sales people. If the engineer is unavailable in your area we can work around the customer time. If you have a specific date in mind, we can arrange an appointment to suit you.
How long does a stairlift installation take? +
A M Stairlifts can provide on the same day or next day stairlift delivery & installation depends on the stock and area.
How long does a stairlift take to get upstairs? +
On average, a stairlift will travel around 0.15 meters per second (0.34 mph). Stairlifts move at a low speed so that users feel safe and comfortable as they move up and down the stairs. In total, an average straight staircase journey can take around 30-60 seconds to complete.
Why are curved stairlifts more expensive than straight stairlifts? +
Curved stairlifts are more expensive than straight stairlifts as the rails are made bespoke to fit your staircases unique shape. The seats on curved stairlifts also have a self-levelling mechanism on them to keep the seat level throughout their travel automatically.
What does installation include and warranty? +
A M Stairlifts offers 1 year warranty on reconditioned stairlifts and two year on brand new stairlifts. We also provide "extended" warranty and some stairlifts "life time warranty" . Every stairlift model has different weight capacity but usually minimum 18 stone and we can almost provide a stairlift for most people. All our stairlifts come with two remote controls and new pair of batteries and the warranty.
What are the advantages of having a stairlift? +
Your life would get much easier and you are still available to use the staircase while you have a stairlift. Even if you have a power cut generally you are able to use the stairlift up to 10 times. The stairlifts are easy to use and are not complicated at all.