Full Warranty - Free Survey - Next Day Installation


1. Acceptance

The contract shall consist only of our offer and your acceptance of the Order Form and these terms, nothing else shall form part of the contract and be binding on either you or us. It is our responsibility to supply you with goods that meet your consumer rights. Nothing in this contract affects your statutory rights.

2. Delivery / Installation

We will endeavour to deliver and install your stairlift on the date provided, however, in circumstances beyond our reasonable control we will not be held liable for costs incurred if we cannot meet this date. Such causes include, but are not limited to: weather, traffic, illness.

If we are not able to install your stairlift for safety or any other practical reasons, we will be entitled to cancel your order, even if we have already accepted it.

3. Buying back the goods

Please contact us for details.

5. Who owns the stairlift?

Ownership of any Goods Supplied remains with AM Stairlifts Limited until the good have been paid for in full. If you are renting, ownership remains with AM Stairlifts Limited at all times.

6. Warranty

New stairlifts are supplied with a minimum 2 years parts and labour warranty against manufacturing defects. Reconditioned stairlifts are supplied with 12 months parts and labour warranty against manufacturing defects. Warranties are not insurance backed and apply from the date of installation. Warranties do not include accidental damage, damage caused by incorrect use by yourself or anyone else, abuse or any things else that is not considered to be a manufacturing defect.

The warranty does not affect your statutory rights and we may contact you before the end of your warranty period, to ask if you would like to enter into a Service Contract.

7. Personal details

We comply with the General Data Protection Regulations 2018 (GDPR).

9. Liability

We will not be liable for any alterations or modifications made to the stairlift without our knowledge or permission. This agreement shall not limit nor exclude liability for death or personal injury caused by our negligence.

10. Opportunity to Put Things Right:

We are aware there are times when things go wrong, if you suffer any loss or damage as a direct result of our negligence, then we request you allow us a reasonable opportunity to remedy the problem. In order for us to do so, we may be required to appoint/ consult with subcontractors or carry out an effective repair ourselves. We will not be responsible for any loss or damage which you fail to allow us a reasonable opportunity to put right and/or which could have been avoided or minimised by you taking reasonable steps which you failed to take. Moreover, you will be consulted throughout the process until a final remedy has been agreed.

11. Complaints policy

At A M Stairlifts we always endeavour to provide the best service and products for our customers. However, we recognise there may be rare occasions when our customers may not be completely satisfied. As soon as possible after the completion of the stairlift installation, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event that there is anything you are not completely satisfied with, please contact us as soon as you can so we can rectify any problems as soon as possible. To ensure we are able to put things right as soon as we can, please email us at info@amstairlifts.co.uk and we will respond promptly to ensure complete satisfaction.

12. Right to Cancel

You have the right to cancel this contact within the 14 days without giving reason. The cancellation period will expire 14 days after, the day after, the day the stairlift is installed. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) addressed to West End Mills, Unit BG, Leopold Street, Long Eaton, Nottinghamshire, NG10 4QD or email to info@amstairlifts.co.uk

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will collect at our expense the stairlift that has been supplied.

We will make the reimbursement without delay, and not later than

✓ 14 days after we have received back from you any good supplied; or

✓ If there were no goods supplied, 14 days after the day on which we are informed of your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless

✓ You have expressly agreed otherwise or

✓ You have paid us in cash

In any event, you will not incur any fees as a result of the reimbursement.

You are only liable for any diminished value of the goods from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You will not be reimbursed or recompensed for any alterations that may have been made to the staircase or the surrounding area nor for any marks or holes in the carpet/floor caused by the installation and subsequent removal of the stairlift.

This does not affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it. If you want independent advice about your rights, you can speak to Citizens Advice or Trading Standards.